Coaching Guidelines & Agreement
I have positive expectations for a coaching relationship that helps you to create the life YOU want to live. To partner together professionally, I want you to be familiar with the following guidelines.
Terms of Coaching:
I invite you to think of Coaching as a process. Many people create change for themselves in a short time. However, to refine and sustain the change takes several months and requires active participation by both the client and the coach. As a client you are expected to complete the tasks assigned to each session by each scheduled session to gain the most benefit and to allow me to bring you as much value as possible.
While the tools and techniques may require you to step outside of your comfort zone from time-to-time, you are required to see after your own safety and personal health. West Image Management and Deborah West are therefore not responsible for any personal harm, injury or any injurious act that may behalf you during our coaching. This is your release and hold harmless agreement.
My Coaching fee is payable to West Image Management at time of registration. One-time and Installment Payments are made via PayPal. There are no refunds for the one-on-one coaching packages. When applicable, installment dates are clearly noted during check-out. In the event the Client cancels the installment payment plan prior to balance payment completion, coaching will stop immediately and access to any subscriber-only areas will be revoked.
For online programs, class fee is payable to West Image Management at time of registration. One-time and Installment Payments are made via Zippy Course. When applicable, installment dates are clearly noted during check-out. In the event the Client cancels the installment payment plan prior to balance payment completion, access to the program will stop immediately and access to any subscriber-only areas will be revoked. A 6-Day refund policy will be considered in the event the student has completed the following criteria: 1) Completed all four modules/lessons and workbooks within the program, 2) student has implemented techniques in their daily life, and 3) they are still unsatisfied with their result. Emails requesting a refund can be sent to .
On-Line Coaching Procedure:
One-on-One Client Procedure:
Client will be provided a link to a scheduling calendar to create coaching session time when applicable to their program. Available times will be noted. Coaching sessions are held via Skype or phone, at the Clients request. I will call you at the designated time. In the event, the Client does not answer the initial call, I will remain available for 15 minutes past the designated time for a return call. Note that the 15 minutes will be taken out of that session. If you wish to connect with me in between sessions with a challenge, a success or an inquiry, I will make every attempt to respond to your e-mail within 24 hours, with an email or short phone call at your discretion. I'm happy to provide this extra level of service at no additional charge.
If you need to reschedule our appointment, please make the change via the scheduling calendar application with 24 hours notice. If you have an emergency or illness, you can reschedule with less than 24 hours notice. If you do not show up for a scheduled call, for any reason, and provide no notice (latest notice can be five minutes past scheduled session start time), we will not make up that time. If I need to reschedule, I will give you at least 24 hours notice as well, barring an emergency or illness.
Email me any time at to reach me with ideas, problems, questions, etc, or to have a quick laser call.
If I ever say or do anything that upsets you or doesn't feel right, please bring it to my attention so that we can resolve it as soon as possible. My objective is to have a coaching relationship that is fully open, honest, real and trusting in our communication styles. We should both realize that communication via telephone or email entails extra challenges since we can not see body language, facial expressions, etc. Therefore we give each other plenty of latitude, and promptly ask for clarification if there is a mis-connection.
I agree to serve as your Coach - to partner with you to identify and achieve your personal and/or professional goals.
As your Coach, I cannot guarantee results. You will create powerful results by having the courage and determination to forward the action in your life.
During the time we spend together in our coaching sessions, I will devote my time, thoughts, and energy to you, exclusively. In between our sessions, I may not be instantly available, as I may be attending to others, or myself. I will however, always attempt to be available within 24 hours.
I am a Coach, not a psychotherapist or physician, and I am not trained in diagnosing psychological or medical conditions. If any issues come up for you that should be handled by a licensed therapist or physician, I insist that you must attend to your health by contacting the appropriate professional.
As your Coach, I will bring attentive listening, understanding, belief in you and commitment to your success. You can expect me to challenge you, offer fresh perspectives, make requests (including assigning homework), acknowledge your wins, and guarantee utmost confidentiality (to the fullest extent of the law, and so long as I don't fear for your or another's safety) in the powerful, sacred relationship.
I am motivated and committed to taking action on my determined personal and professional goals. I realize that anything less than my intentional full participation will not lead to my success.
I accept full responsibility for myself and any actions I take that might result from Coaching.
I am under the care of a physician and healthy enough to engage in coaching.
I can financially afford the Coaching fee at this time. I agree to pay (or be autocharged) promptly as per the purchase agreement. I agree that ultimately, it is my responsibility that my Coach gets paid for the services I use.
I agree to honor my scheduled session times.
I have read and agree with the Coaching Guidelines and the Coaching Agreement.